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Ambulance & EMS Services

Learn more about the comprehensive ambulance services provided by Lane Fire Authority, including coverage areas, billing information, and how to address concerns or feedback regarding our emergency medical services.

Ambulance Pricing & Information

Patient Rights

Patient Rights for Emergency Medical Care and Transportation

Service Rates

Schedule of Ambulance and Emergency Medical Services Rates

Service Area Plan

Lane County Service Area Plan and Codes

View Service Area

Wondering which ASA you live in? Click below to view the interactive map of the Lane County ASA

Interactive Map

Advanced Life Support Ambulances

Lane Fire Authority staffs two 24/7 Advanced Life Support Ambulances along with one peak hour Advanced Life Support Ambulance. Lane County consists of nine ambulance service areas (ASA), with Lane Fire Authority responsible for ASA 8. This ASA crosses multiple fire jurisdictions and covers 425 square miles.

We also provide response into other ASA’s through mutual and auto aid requests. Ambulance transports are billed through an ambulance billing company, Systems Design West, and are billed in accordance with Lane Fire Authority’s Ambulance and Emergency Medical Services Rates.

EMS staff of Lane Fire Authority smile at the camera

Comments or Complaints

Lane Fire Authority strives to provide all citizens of it’s ASA and in the surrounding ASA’s with high quality compassionate care and emergency transport. If you feel you did not receive the best care possible or have another concern regarding care provided by Lane Fire Authority medical responders please complete the contact form below.

For all inquiries or concerns related to ambulance billing please contact Tactical Business Group.

Tactical Business Group

Billing Mainline: (541) 841-2526

Toll Free: (855) 245-8228

eMail: billing@tacticalbusiness.com

Call Tactical Business Group

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Training exercises for new recruits of Lane Fire Authority

Lane Fire Authority Patient Care Record Requests

To request patient care records, please complete the fillable form below. Requests are reviewed and processed by the Privacy Officer in accordance with HIPAA.

A completed form and valid documentation verifying identity and authorization are required, such as a government-issued photo ID, proof of legal or familial authority, or a signed patient authorization. Required documentation must be uploaded directly within the form and is limited to four (4) files.

Subpoenas or legal requests should be directed to Rosedouglass@lanefire.org for additional assistance.

Patient Authorization

to Use and Disclose

Specific Protected Health Information

By signing this authorization, I hereby direct the use or disclosure by Lane Fire Authority of certain medical information pertaining to my health, my health care, or me.

This authorization pertains to patient care records considered protected health information under the Health Insurance Portability and Accountability Act (HIPAA).

This information may be used or disclosed by Lane Fire Authority and may be disclosed to:

(Please list name or specific identification of the person(s) or class of persons to whom the District may make the requested use and/or disclosure.)

I understand that I have the right to revoke this authorization at any time except to the extent that Lane Fire Authority has already acted in reliance on the authorization. To revoke this authorization, I understand that I must do so by written request to the Lane Fire Authority Privacy Officer,

I understand that information used or disclosed pursuant to this authorization may be subject to re-disclosure by the recipient and no longer subject to privacy protections provided by law.

I understand that my written authorization is not required for Lane Fire Authority to use my protected health information for treatment, payment and health care operations.

I understand that I have the right to inspect and copy the information that is to be used or disclosed as part of the authorization.

The authorization is being requested by Lane Fire Authority for the following purpose(s):

The use or disclosure of the requested information will ( ) will not ( ) result in direct or indirect remuneration to Lane Fire Authority from a third party.

Will

Will not

I acknowledge that I have read the provisions in the authorization and

that I have the right to refuse to sign this authorization.

I understand and agree to its terms.

Signature of Patient or Patient Representative

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Date Signed

Month

Day

Year

If signed by patient representative, list relationship to patient:

First name

Last name

Email address records may be released to:

By requesting delivery via email, I acknowledge and accept that email transmission is not secure and that my medical information may not be protected.

Phone

This authorization expires on:

In addition to the completed Medical Records Release Form, the requester must submit a copy of one of the following documents to verify identity and authorization:

• A valid government-issued photo identification verifying the requester is the patient

• A copy of the patient’s death certificate and documentation establishing the requester’s legal authority or familial relationship to the patient

• Documentation establishing the requester’s legal authority or familial relationship to the patient and a valid government-issued photo identification (for requests involving a minor patient)

• A valid, signed authorization from the patient permitting the release of protected health information to legal counsel or another designated representative

File upload - limited to 4 uploads

Safety & Education

Programs & Resources